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Conditions of Sale - Supply of Goods and Services - Retail Customers ("Conditions")



The following definitions, unless the context requires otherwise, and rules of interpretation in Condition 1 shall apply to these Conditions:
Account:  the credit account (if any) provided to the Customer by Coomers;
Additional Terms:  any terms varying or adding to the Conditions that are included within the order acknowledgement or otherwise agreed in writing by Coomers;
Contract:  any contract between Coomers and the Customer for the purchase of Goods and/or Services by the Customer from Coomers in accordance with and subject to the Conditions and Additional Terms;
Customer:  the person, company or other type of organisation that enters into a Contract, in accordance with and subject to the Conditions, to purchase Goods and/or Services from Coomers;
Goods:  any goods Coomers agrees to supply to the Customer under a Contract;
Price:  is defined in Condition 7.1;
Coomers:  Coomers Limited, a company registered in England and Wales (CRN: 1399398), whose registered office is at 5 Woolmer Way, Bordon, Hampshire GU35 9QE;
Services:  any services Coomers agrees to supply to the Customer under a Contract; and
Special Orders:  any Goods not usually stocked by Coomers and ordered specifically for the Customer, any Goods designed and manufactured to meet the Customer’s specifications and any Goods that are by their nature perishable.

1.1  References to the masculine include the feminine and the neuter, the singular include the plural and, in each case, vice versa. Reference to a statute or statutory instrument is a reference to it as it is in force for the time being and includes reference to any amendment, extension, application or re-enactment and includes any subordinate legislation made under it.

1.2  Headings do not affect the interpretation of the Conditions.


2.1  Subject to Condition 2.2, the Conditions apply to all Contracts to the exclusion of all other terms and conditions. No terms or conditions of the Customer (whether endorsed on, delivered with, or contained in the Customer’s purchase order or other documents) shall form part of any Contract and any attempt by the Customer to exclude, vary or limit any Conditions shall be void.

2.2  Any variation to the Conditions, and any representations about the Goods and/or Services, shall have no effect and shall not form part of the Contract unless agreed in writing by Coomers.

2.3  Coomers may provide the Customer with an oral or written quotation. A quotation so provided is an invitation to treat by Coomers to supply the Goods and/or Services, subject to the Conditions, to the Customer. A quotation is valid for 30 days from its date, provided that Coomers has not previously withdrawn it.

2.4  An acceptance of a quotation or the placing of an order by the Customer shall be deemed to be an offer, subject to the Conditions, to purchase the Goods and/or Services stated therein from Coomers. No quotation accepted or order placed by the Customer shall be deemed to be accepted by Coomers until Coomers confirms acceptance orally or in writing.

2.5  No binding Contract will come into existence until an order acknowledgement is given by Coomers in accordance with Condition 2.4 or, if earlier, by Coomers delivering the Goods or commencing performance of the Services (whichever is the earlier).


3.1  The quantity and description of the Goods and/or Services is set out in Coomers’ quotation and/or order acknowledgement and the Contract.

3.2  All descriptions, drawings, specifications, technical data and illustrations and any advertising or other materials issued by Coomers, or contained in Coomers’ brochures or website, are approximations and for information purposes only, should not be relied on by the Customer as precise or construed literally and shall not form part of the Contract.

3.3  Coomers reserves the right to change any descriptions, drawings, specifications, technical data, illustrations, brochures, advertising materials, its website and any other materials provided at any time without notice.

3.4  The Customer acknowledges that Goods are supplied on the understanding that there may be slight dye and/or shade variations and that the finish of Goods containing natural products or materials (such as wood) or leather products may vary from sample to sample and product to product, may not be uniform in colour or texture and may contain grain variations, natural marks and scars. Any such natural variations shall not be a defect for the purposes of Condition 10.2. Unless agreed otherwise, no Contract shall be a sale by sample.


4.1  Unless otherwise agreed in writing by Coomers, delivery of the Goods and/or Services shall take place at the Customer’s premises or the delivery address set out in the Contract and/or Account application form or Coomers’ premises (“Delivery Point”).

4.2  Coomers will endeavour to deliver the Goods as near as possible to the Delivery Point as a safe hard road permits but reserves the right to refuse to deliver the Goods at the Delivery Point if Coomers’ driver or the carrier reasonably considers the Delivery Point is unsuitable for delivery.

4.3  Unless agreed otherwise, Goods will be delivered free of charge where orders are over £240 and will be delivered on weekdays and/or Saturday mornings during normal working hours. Coomers reserves the right to levy an additional charge where the Customer requests that the Goods are delivered in instalments or outside normal working hours or on Sundays or Bank Holidays.

4.4  Coomers will endeavour to deliver the Goods and perform the Services by the date specified by Coomers or, if none is specified, within a reasonable period of time. However, any such specified date is an estimate only and it is hereby expressly agreed that time for delivery shall not be, and shall not be made by notice, of the essence.

4.5  Coomers’ record of the delivery date and/or completion date and description of the Goods delivered to, and/or Services performed for, the Customer shall be conclusive evidence of such, unless the Customer can provide conclusive contrary evidence.

4.6  Coomers may deliver the Goods by separate instalments, which shall be invoiced and paid for separately and in accordance with the provisions of the Contract. Each separate instalment shall be a separate Contract. No cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.

4.7  If the quantity of Goods delivered to the Customer is up to 5% more or less than the quantity ordered the Customer must notify Coomers, is not entitled to reject all or any of the Goods for this reason and shall, unless agreed otherwise by Coomers, pay for any surplus or shall be issued with a credit note for any shortfall at the pro rata Contract rate.

4.8  If for any reason the Customer fails to accept delivery of any of the Goods when the Goods are delivered to the Customer, or within 24 hours of notification that the Goods are ready for delivery, wishes to delay delivery, or Coomers is unable to deliver the Goods because the Customer has not provided appropriate instructions, access, documents or authorisations:
(a)  the Goods will be deemed to have been delivered; and
(b)  Coomers may store the Goods until actual delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance costs).

4.9  If the Customer has not taken/accepted delivery of the Goods within 10 days of the notification that the Goods are ready for delivery, Coomers may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage, insurance and selling costs, account to the Customer for any excess over or charge the Customer for any shortfall in the Price.


5.1  The Customer warrants that it has the necessary authority to enter into the Contract. The Customer warrants that all the information provided to Coomers is true and accurate and acknowledges that Coomers is relying upon such information in relation to the provision of the Services.

5.2  The Customer agrees to co-operate fully with Coomers and provide any assistance required to supply the Goods and/or Services, in particular, but without limitation, the Customer agrees to do the following at its own expense:
(a)  notify Coomers as soon as possible if Coomers fails to deliver the Goods on the agreed delivery date or delivers the wrong Goods;
(b)  provide adequate and appropriate equipment and suitably trained and competent people at the Delivery Point to unload the Goods at a reasonable speed. If Coomers’ or its carrier’s delivery vehicle is kept waiting for an unreasonable time, is unable to complete delivery or if Coomers’ has to provide staff to unload the Goods an additional charge may be made; and
(c)  inspect and check the Goods on delivery to ensure that they conform to the Contract and the Customer’s requirements; and
(d)  sign the delivery note (or the equivalent documentation of a carrier) on delivery to confirm that the Goods are as ordered and undamaged; and
(e)  provide Coomers with all information, co-operation and support reasonably required to enable Coomers to perform the Services in accordance with the Conditions; and
(f)   take such steps as reasonably required to enable delivery of the Goods; and
(g)  where Goods are to be delivered to premises other than the Customer’s, ensure that all relevant regulations are complied with to ensure safe delivery of the Goods; and
(h)  ensure that Coomers and its employees, agents, and sub-contractors are always subject to a safe working environment.

5.3  If Goods are supplied under a Contract for use in conjunction with the Customer’s existing equipment and/or structures the Customer shall be entirely responsible for ensuring that such equipment and/or structures are in all respects suitable and adequate for the purpose and properly installed.


6.1  The risk in the Goods shall pass to the Customer when the Goods leave Coomers’ premises or, if applicable, Coomers’ supplier’s premises. Title in the Goods shall not pass to the Customer until Coomers has received (in cash or cleared funds) from the Customer:
(a)  the full Price for the Goods plus VAT; and
(b)  all other sums which are due to Coomers from the Customer.

6.2  Until title in the Goods passes (as set out in Condition 6.1) the Customer shall:
(a)  hold the Goods on a fiduciary basis as Coomers’ bailee;
(b)  store the Goods (at no cost to Coomers) separately from all other goods of the Customer or any third party in such a way that they remain readily identifiable as Coomers’ property;
(c)  not remove, destroy, deface or obscure any identifying mark or packaging relating to the Goods;
(d)  maintain the Goods in satisfactory condition, keep them insured on Coomers’ behalf for their full Price against all risks from the date of delivery and provide Coomers with a copy of the insurance policy on request;
(e)  notify Coomers immediately if any of the events listed in Condition 6.3 occur; and
(f)  deliver up the Goods to Coomers on demand.

6.3  The Customer’s right to possess the Goods shall end immediately if it has a bankruptcy order made against it or otherwise takes the benefit of any statutory provision for the time being in force for the relief of bankruptcy or the Customer fails to observe or perform any of its obligations under the Contract.

6.4  Coomers shall be entitled to recover payment for the Goods notwithstanding the fact that title in any of the Goods has not passed from Coomers to the Customer.

6.5  The Customer grants Coomers, its agents and employees an irrevocable licence to enter any premises where the Goods are or may be stored at any time to inspect or (where the Customer’s right to possession has ended) recover them.

6.6  If before title to the Goods passes to the Customer any of the events listed in Condition 6.3 occur or Coomers reasonably believes any such event is about to occur and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy of Coomers, Coomers may at any time require the Customer to deliver up the Goods or use its rights in Condition 6.5.

6.7  If Coomers repossesses any Goods or the Customer delivers up any Goods, in accordance with Condition 6, the Contract for those Goods shall be rescinded.


7.1  Unless otherwise agreed by Coomers in writing and subject to Conditions 7.2 and 7.3, the price for the Goods and/or Services shall be the price stated in the quotation or order acknowledgement provided by Coomers to the Customer in accordance with Conditions 2.3 and 2.4, together with any VAT and delivery costs (“Price”).

7.2  The Price, and the cost of any additional work provided for in Condition 7.4, is based on the costs of materials, labour, sub-contracts, transport, taxes, duties and all other relevant costs at the date of the quotation and/or order acknowledgement and on the work being done in normal working hours.

7.3  Coomers reserves the right to vary the Price, by giving notice to the Customer prior to delivery, to take account of any variation (howsoever arising) in these costs or the imposition of any new taxes or duties between the quotation or order acknowledgement date and the delivery date.

7.4  In addition to the Price, the Customer shall pay for any additional work:
(a)  required as a result of any matter that Coomers did not know existed and/or could not reasonably have foreseen at the date of the quotation and/or order acknowledgement;
(b)  carried out by Coomers, at the Customer’s request, which Coomers was not originally contracted to undertake (such as providing additional staff for unloading Goods); and
(c)  or costs as a result of the Customer providing inadequate or inaccurate instructions, information or drawings to Coomers or as a result of the Customer failing to comply with any of the Conditions.

7.5  Any additional costs payable by the Customer under Condition 7.4 will be invoiced by Coomers at the time the work is carried out and payable in accordance with Condition 8.


8.1  Unless otherwise agreed in writing by Coomers, Coomers shall be entitled to issue an invoice for the Price on delivery.

8.2  Unless otherwise agreed in writing, for Customers with an Account that has not reached its credit limit each invoice submitted by Coomers shall be paid by the end of the calendar month following the calendar month of invoice. For Customers without an Account, or with an Account that has reached its credit limit, the Price shall be paid at the time of the order or on receipt of Coomers’ invoice as directed by Coomers. Time for payment shall be of the essence.

8.3  Coomers reserves the right, in its absolute discretion, to cancel the Account by notice.

8.4  Coomers reserves the right to suspend the Account if it decides, for whatever reason, that it requires further security from the Customer, other than that already provided (if any), for the performance and discharge of the Customer’s obligations under any Contract or for any other reason it considers reasonable. The Customer agrees to use its best endeavours to ensure that any additional security required by Coomers (including, but not limited to, a third party providing a guarantee) is provided. Coomers may decide to reinstate the Account if the Customer provides the additional security required or meets any other conditions required to be satisfied by Coomers.

8.5  If Coomers exercises its right to cancel or suspend the Account, in accordance with Conditions 8.3 and 8.4 respectively, all sums owed to Coomers by the Customer at the date of cancellation or suspension shall be payable on demand and Coomers may continue trading with the Customer on the basis set out in Condition 8.2 for Customers without an Account.

8.6  No payment shall be deemed to have been received until Coomers has received cash or cleared funds and all sums payable to Coomers under a Contract shall become due immediately on its termination, howsoever arising.

8.7  The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by Coomers to the Customer.

8.8  Without prejudice to any of its other remedies, if any amount due from the Customer is not paid in accordance with the Conditions Coomers may do all or any of the following:
(a)  treat any or all Contracts as repudiated by the Customer;
(b)  without notice suspend or cancel delivery of the Goods and/or performance of the Services under the Contract, and any other Contract, until the Customer pays the outstanding amount(s) in full;
(c)  appropriate any payment made by the Customer under any other Contract with Coomers to pay for any outstanding amounts as Coomers may, in its sole discretion, think fit;
(d)  charge interest at the annual rate of 8% above the base rate of the Bank of England.

8.9  On termination of the Contract, howsoever caused, the rights of Coomers in this Condition 8 shall remain in effect.


9.1  Subject to Condition 9.2 and unless agreed otherwise in writing by Coomers, the Customer is not entitled to cancel the Contract.

9.2  Subject to Condition 9.3, where the Customer enters into a Contract other than in person at Coomers’ premises (i.e. at a distance) the Customer is entitled to cancel the Contract under Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000 by sending written notice of cancellation to Coomers within 8 workings days from the date the Customer receives the Goods (“cooling off period”) as long as the Goods will be as fit for resale on their return as they were on delivery. 

9.3  The Customer is not entitled to cancel the Contract under Regulation 10 and in accordance with Condition 9.2 in relation to Special Orders because Special Orders fall within the exceptions to the right to cancel in Regulation 13.

9.4  Coomers may accept a cancellation of the Contract and the return of Goods generally and/or after the cooling off period if Coomers agrees to such cancellation in writing.

9.5  Unless agreed otherwise by Coomers, where the Customer cancels the Contract in accordance with Conditions 9.2 or 9.4 the Customer shall promptly return the Goods to Coomers at its own expense or shall pay Coomers to collect the Goods and Coomers shall provide a refund to the Customer of the Price.

9.6  Any amounts payable by the Customer under Condition 9.1 or 9.5 shall be invoiced by Coomers within 14 days of the cancellation date and shall be payable by the Customer in accordance with Condition 8.


10.1  Unless otherwise agreed in writing by Coomers, Coomers warrants that the Services will be provided with reasonable skill and care, subject to the Customer complying with Condition 5.

10.2  Subject to Conditions 10.3 to 10.7, Coomers warrants that the Goods shall conform in all materials respects with their description and applicable specification at the time of delivery and, except in relation to Special Orders and unless otherwise agreed by Coomers in writing, for 12 months thereafter.

10.3  Subject to Conditions 10.4 to 10.7, if the relevant Goods do not conform with the warranty provided by Coomers in accordance with Condition 10.2 Coomers shall, at its option, repair or replace such Goods (or the defective part) or issue a credit note at the pro rata Contract rate to the Customer provided that the Customer:
(a)  gives written notice of any breach of the warranty to Coomers within 3 days of the time when the Customer discovers or ought to have discovered such; and
(b)  gives Coomers a reasonable opportunity, after receiving the notice, to examine the relevant Goods and the Customer (unless agreed otherwise and subject to a reasonable handling charge in the circumstances for collection by Coomers) returns the relevant Goods (or the relevant part) to Coomers’ premises at the Customer’s expense.

10.4  Condition 10.3 shall not apply if the defect arises as a result of normal wear and tear, the Customer’s negligence or failure to comply with the Conditions or failure to follow Coomers’ or its suppliers’ oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice or the Customer makes any further use of the Goods after giving notice to Coomers in accordance with Condition 10.3 or the Customer alters, modifies, mishandles or repairs such Goods.

10.5  If Coomers complies with Condition 10.3 it shall have no further liability for a breach of the warranty in Condition 10.2 in respect of such Goods.

10.6  Any Goods that are returned by the Customer pursuant to Condition 10.3 shall belong to Coomers unless Coomers repairs such Goods in accordance with Condition 10.3. These Conditions shall apply to any repaired or replacement Goods supplied by Coomers.

10.7  Coomers’ reasonable opinion as to the cause of the defect shall be final and binding unless the Customer can provide conclusive evidence to the contrary.


11.1  Subject to Conditions 4, 10 and 12, Condition 11 sets out the entire financial liability of Coomers (including any liability for the acts or omissions of its employees, agents, and sub-contractors) to the Customer in respect of any breach of the Contract and any representation, statement, tortious act or omission, including negligence, arising under or in connection with the Contract.

11.2  Subject to Conditions 11.3 and 11.4:
(a)  Coomers shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise (in each case whether direct, indirect or consequential) or any type of indirect loss whatsoever (and howsoever caused) which arises out of or in connection with the Contract;
(b)  Coomers’ total liability in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise arising out of or in connection with the performance or contemplated performance of the Contract shall be limited to £50,000. If the Price is greater than £50,000, Coomers’ liability shall be limited to the Price.

11.3  Conditions 11.1 and 11.2 do not prevent the Customer from claiming foreseeable loss of or damage to the Customer’s physical property and nothing in these Conditions limit in any way the liability of Coomers for:
(a)  death or personal injury caused by Coomers’ negligence;
(b)  fraud or fraudulent misrepresentation;
(c)  any breach of the obligations implied by Sections 12 to 15 of the Sale of Goods Act 1979 or Sections 2 to 5 of the Supply of Goods and Services Act 1982 or sections 8 to 11 of the Supply of Goods (Implied Terms) Act 1973;
(d)  losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
(e)  any other matter for which it would be illegal or unlawful for Coomers to exclude or attempt to exclude liability.

11.4  Nothing in these Conditions affects the Customer’s consumer rights. Advice and/or information about your legal rights is available from your local Citizen’s Advice Bureau or trading standards office and/or online from the Office of Fair Trading and/or the Department of Business, Innovation and Skills.


12.1  Coomers reserves the right to defer the date of delivery of the Goods and/or performance of the Services or cancel the Contract (in each case without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, labour disputes (other than in relation to Coomers’ own workforce), or restraints or delays affecting suppliers or carriers, or inability or delay in obtaining supplies of adequate quality, provided that, if the event in question continues for a continuous period in excess of 60 days, the Customer shall be entitled to give notice in writing to Coomers to terminate the Contract.


13.1  If there are any differences between the information within the quotation and the order acknowledgement in respect of any Contract the latter shall prevail.

13.2  Each right or remedy of Coomers under the Contract is without prejudice to any other right or remedy of Coomers whether under the Contract or not.

13.3  All intellectual property rights, including, without limitation, copyright and trademarks, and all other rights in any documents or materials provided by Coomers to the Customer under the Contract shall belong to Coomers.

13.4  Except as permitted by law, the Customer shall not disclose any confidential information or commercial know-how provided by or relating to Coomers.

13.5  If any Condition is found by any court to be wholly or partly illegal, invalid, unenforceable or unreasonable it shall, to the extent of such illegality, invalidity, unenforceability or unreasonableness be deemed severable and the remaining Conditions, and the remainder of such Condition, shall continue in full force and effect. In the event that such court decides that such Condition is not severable, the parties agree to substitute such Condition with a legal, valid, enforceable and reasonable Condition which achieves, to the greatest extent possible, the same commercial effect as the original Condition.

13.6  Failure or delay by Coomers to enforce, or partially enforce, any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. Any waiver by Coomers of any breach of, or any default under, any provision of the Contract by the Customer shall be in writing and shall not be deemed to be a waiver of any subsequent breach or default and shall in no way affect the other provisions of the Contract.

13.7  No provisions of the Contract are enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to the Contract.

13.8  All notices sent by the Customer to Coomers must be sent to Coomers at its registered address (as detailed in Condition 1) or by email ( or facsimile or as otherwise agreed by Coomers. Coomers may send notices to the Customer at the email or postal address, or by facsimile to the number, provided by the Customer to Coomers.

13.9  All communications between the parties about the Contract, including any notices to be sent or received under the Contract, must be in writing. Notices shall be deemed served on delivery if delivered by hand, 48 hours after posting if sent by post, and on completion of transmission if sent by email or facsimile.

13.10  The formation, construction, performance, validity and all aspects of the Contract shall be governed by the law of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

What Our Customers Say...

“I have shopped in all building shops round the South East and yes I have met some friendly staff elsewhere too, but nothing like Coomers in Bordon. Absolutely brilliant staff - 10/10. If your company needs training on customer service, send them there for induction. WELL DONE!!”

Customer J

“I've been a customer for over 20 years and I find the staff friendly and efficient. Competitive prices and well.” stocked. Great customer service.”

Customer I

“Our grateful thanks for our new kitchen - we really are fortunate to have such professionals on our doorstep and would always advocate using 'local' where possible."

Customer H

“Your staff were very helpful, gave good advice and put other places we had visited to shame!”

Customer G

"Top notch service and great value always."

Customer F

“I have been using these guys for about 6 or 7 years and they are excellent. They always get my order right, deliver when I want and always remember my name when I go into the shop! Top marks!”

Customer E

“Many, many thanks to your lovely staff. The chap who dropped off the goods was so helpful and kind.”

Customer D

"I want to congratulate you on the excellent service your team provides. Nothing seems to be too much trouble. In short it is an enjoyable experience trading with your team, congratulations again and many thanks."

Customer C

“Exceptionally friendly & helpful business, good stock levels, sound advice. Willing to go out of their way to help. Staff get on very well together. So much better than its rivals.”

Customer B

“My sincere thanks for the help given by your staff. Without exception I was treated with the utmost courtesy & consideration. It was a real pleasure to ‘shop’ at Coomers.”

Customer A
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