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Frequently Asked Questions   Frequently Asked Questions   

Do you have a question about our stock, branches or service?  Check out our frequently asked questions!  Simply click on a heading below to jump to the questions and answers within that section.

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Account facilities

 

Do you offer account facilities and trade discounts?

We have a choice of two account types for those who use building materials in the course of their everyday work or are self €‘build customers, upon which trade discounts are applied on qualifying items.  Choose from:

  1. A pay as you go Trade Card.
  2. A monthly billed Credit Account.

Call in at any branch to pick up application forms to apply for either type of account, or download the forms here.

I have an account with you.  Can I view my balance, previous invoices, and pay my balance online?

If you're a Trade Card or Credit Account customer and have signed up for our app, you can log in and view your balance and invoices via our app.  At the current time the app cannot take account payments but you can pay by other methods such as in person at any branch, by BACS or by phoning our Accounts Dept on 01420 482828 during normal office hours.  If you do not wish to use our app then you can obtain a balance by calling our Accounts Dept on the aforementioned number.

How do I close my Account if I no longer need it?

Simply call our Accounts Dept on 01420 482828 with your account details and inform them that you wish to close your account.  Alternatively, contact us via our email form with these details.

How do I let you know about changes to my business address or contact details?

Please contact our Accounts Dept at Head Office either by phone (01420 482828), by using our website email contact form, or write to us at:  Accounts Dept, Head Office, 5 Woolmer Way, Bordon, Hampshire, GU35 9QE.  Please quote your account number.

App

I don't have access to your app.  How can I apply?

If you're already a Trade Card or Credit Account customer, you can apply online here.  Note that you'll need to have an Apple or Android mobile device to use the app.  Once we've received your request we'll process it the same or next working day and email you a login and password.  You'll also need to visit your app store to download the app and can start using it as soon as you've received the email from us confirming your login details.

If you're not yet a Trade Card or Credit Account customer but would like to apply for an account and sign up for the app at the same time, simply call in at any branch to pick up an application form or download the form here.  On either application form there's a box to tick if you wish to sign up for the app at the same time as requesting an account.  This will take a little longer as our Accounts Dept need to process your application first but as soon as that's been done you'll receive an email from us letting you know when your app login has been set up.

I want to know more about your app?

More details can be found on our app application webpage here, plus you can find FAQs in our blog here.  Please don't hesitate to contact us if your question still remains unanswered.

Buying online

Can I Click & Collect?

We're operating an online Click & Collect service.  When you order on our website and select Click & Collect, we'll contact you when your order is ready to be collected with collection details (please do not turn up at the branch before we've contacted you with this information).  Your order may take several days to be packaged ready for you to collect.  Please note that orders placed out of hours or at weekends will not be processed until the next working day (Mon-Fri).  We are able to move stock from anot