Coomers Returns Policy
At Coomers, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, ensuring compliance with consumer protection laws.
- Right to Cancel (Distance Sales - Online/Phone Orders)
If you made your purchase from Coomers online or over the phone (i.e., not in person at our premises), you have a period during which you can cancel your order.
Cancellation Period: You can cancel your contract by sending us written notice within 8 working days from the day after you receive your goods.
Condition of Goods: For a successful cancellation and refund, the goods must be returned to us in a condition that allows them to be resold as new. This means they should be unused, in their original packaging, and complete with all accessories.
Exclusions: Please note that this right to cancel does not apply to Special Orders. Special Orders include:
Any goods not usually stocked by Coomers and ordered specifically for you.
Goods that are perishable by their nature.
- How to Cancel or Return Goods
To cancel your order or return goods under this policy, please follow these steps:
Notify Us in Writing: Send your written notice of cancellation to Coomers Limited at:
Email: info@coomers.co.uk
Postal Address: 5 Woolmer Way, Bordon, Hampshire GU35 9QE
Return of Goods:
Unless otherwise agreed by Coomers, you are responsible for returning the goods to us promptly at your own expense.
Alternatively, you may request Coomers to collect the goods, and you will be responsible for covering the cost of this collection.
Refunds: Once we receive the returned goods and confirm they meet the required condition (as fit for resale as they were on delivery), we will issue a refund of the Price you paid for the goods.
- Damaged, Defective, or Incorrect Goods
We strive to ensure all goods are delivered in perfect condition and meet their description. Please inspect your goods carefully upon delivery.
Inspection on Delivery: It is your responsibility to inspect and check the goods on delivery to ensure they conform to your order and are undamaged. Please sign the delivery note (or equivalent documentation) to confirm this.
Reporting Issues:
If you receive goods that are damaged, defective, or incorrect, you must notify Coomers in writing within 3 days of discovering the issue (or when you ought to have discovered it).
Unless agreed otherwise, and subject to a reasonable handling charge for collection by Coomers, you will need to return the relevant goods (or the defective part) to Coomers’ premises at your expense.
- Non-Returnable Items
Please be aware that certain items are generally non-returnable due to their nature or if they were specifically ordered for you:
Special Orders: Goods that are not usually stocked by Coomers and ordered specifically for you, and perishable goods.
Used Goods: Goods that are no longer in a resalable condition (unless defective or damaged upon delivery).
Goods without original packaging: Where the original packaging is essential for resale.
- General Conditions for Returns
Proof of Purchase: Always retain your proof of purchase (quotation, order acknowledgment, invoice) as this will be required for any return.
Refund Processing: Refunds will be processed once Coomers has received and inspected the returned goods. Payments are deemed received only when Coomers has received cash or cleared funds.
Returns Window: Refunds can be initiated at any time for 7 days after purchase.
Our Discretion: Coomers may, at our discretion, accept cancellations and returns of goods generally, or after the cooling-off period, if agreed in writing.
- Your Consumer Rights
Nothing in this returns policy affects your statutory consumer rights.
Need Assistance?
If you have any questions about our returns policy or need assistance with a return, please contact us:
Email: info@coomers.co.uk
Phone: 01420 557227
Address: Coomers Limited, 5 Woolmer Way, Bordon, Hampshire GU35 9QE
